ToyWuala.Com guarantees against manufacturers' defects for 10 days from the date of the delivery on all products. Products with Manufacturer Warranties which exceed 10 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 10 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED BY ToyWuala.Com
All damaged, missing, or mistakenly shipped products must be informed within 48 hours of package delivery; NO EXCEPTION.

Exception Section - Items Not Covered Under this return policy:
Damaged products through shipping - are not the responsibility of ToyWuala.Com. Please contact the shipping carrier for more information. Please note that all merchandise is securely packed, in good condition and carefully inspected before delivering to the carrier. If your shipment appears to have been damaged, request a notation to the effect on your delivery receipt. Promptly unpack and inspect the contents and notify the delivery agent immediately of any damage and file a claim with carrier agent for the reimbursement of your damaged merchandise.
Collectible Items, Software, Games, and DVDs: All items under "COLLECTIBLES" category, computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos are returnable only if unopened. Defective items will be exchanged for the exact same item only.

Items may be returned only with prior authorization.

All shipping and handling fees are non-refundable with an exception where ToyWuala.Com has made an error by shipping an incorrect item to the customer. In this case, customer must contact ToyWuala.Com to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or refund issued for the original purchase price less shipping & handling if the correct unit is unavailable. ToyWuala.Com must be informed of the receipt of incorrect or defective merchandise within 48 hours of the delivery.

Unwanted Returns: Unwanted product returns will be subject to a 25% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 25% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a refund will be issued less 25% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Defective Items: A customer must return merchandise at their expense within 10 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic refund will be applied once merchandise is returned back to the warehouse.

If the return has been received to our warehouse after 10 days from the original day of the receipt of the merchandise, it will be send to the customer at their expense.

Refunds may take 3 to 5 business days to post back to the credit card.

Please contact us to arrange for a return or exchange. Merchandise may not be returned without prior communication with ToyWuala.Com. Returns without a Return Merchandise Authorization (RMA) number will be declined.